Shipping policy

SHIPPING AND DELIVERY POLICY

Last Updated: 5 August 2026

1. Delivery coverage

Joy oh Joy provides delivery throughout the Kingdom of Bahrain.

International delivery may be available to supported destinations shown at checkout or approved by us before payment.

Availability of delivery to a country does not guarantee that every product can legally or practically be shipped there.

2. Bahrain delivery time

After an order is processed, delivery within Bahrain normally takes approximately one full day.

This period is an estimate and not a guaranteed deadline.

The estimated delivery period may be affected by:

  • customer availability;
  • incomplete addresses;
  • high order volume;
  • public holidays;
  • courier schedules;
  • weather;
  • traffic;
  • operational disruption;
  • events outside our reasonable control.

3. Processing and delivery are separate

Ready-stock orders normally require between one and three days for preparation.

The delivery estimate begins after preparation is complete and the order has been transferred for delivery.

Pre-order and customised product periods are governed by their respective policies.

4. Delivery fees

Delivery fees are separate from product prices unless expressly stated otherwise.

The applicable delivery fee will be:

  • displayed at checkout;
  • stated in the order confirmation; or
  • agreed in writing before payment.

Additional charges may apply for:

  • incorrect addresses;
  • failed delivery;
  • address changes after dispatch;
  • re-delivery;
  • remote areas;
  • split shipments requested by the customer;
  • international customs handling;
  • oversized or fragile items.

5. Customer delivery information

The customer must provide complete and accurate information, including:

  • full name;
  • correct telephone number;
  • country;
  • area;
  • block;
  • road;
  • building or house number;
  • flat number, where applicable;
  • any relevant landmark or delivery instruction.

The customer must review the information before submitting the order.

Joy oh Joy is not responsible for delay, loss, misdelivery, or additional expense caused by inaccurate or incomplete customer information, except to the extent that Joy oh Joy or its delivery representative independently caused or contributed to the error.

6. Incorrect address or recipient

Where an incorrect address, telephone number, recipient name, or delivery instruction is supplied:

  • the customer may be charged the cost of correcting or repeating delivery;
  • the delivery period may be extended;
  • Joy oh Joy may require confirmation before attempting delivery again.

Where the order is delivered to the exact person, address, reception desk, security guard, location, or other recipient expressly designated by the customer, delivery will be regarded as completed.

The customer assumes the risk of requesting delivery to another person or unattended location.

This clause does not apply if the courier failed to follow the customer’s actual instructions or delivered to an unrelated location through no fault of the customer.

7. Authority to leave the order

A customer may instruct the courier to leave the order:

  • at the door;
  • with security;
  • at reception;
  • with a neighbour;
  • with another named person;
  • at another designated location.

Such an instruction is given at the customer’s risk.

Once the courier has complied with the instruction and reasonably documented delivery, Joy oh Joy will not be responsible for theft, disappearance, weather damage, unauthorised collection, or interference occurring afterward, except where caused by our fault.

8. Transfer of risk

Responsibility for the physical custody of the order generally passes to the customer when:

  • it is personally delivered to the customer;
  • it is delivered to an authorised recipient;
  • it is placed at the location expressly selected by the customer.

Ownership and statutory rights remain subject to full payment and applicable law.

9. Failed delivery

The delivery company may make up to two delivery attempts.

A delivery may be considered unsuccessful where:

  • the customer does not answer;
  • access to the location is unavailable;
  • the address is incomplete;
  • the recipient refuses the order;
  • the customer requests an unagreed change;
  • the customer is unavailable during the arranged period.

A new delivery fee may be required before another attempt.

10. Re-delivery

If delivery fails for a reason attributable to the customer, re-delivery will be subject to:

  • a new delivery fee;
  • courier availability;
  • address confirmation;
  • any storage or handling cost reasonably incurred.

Re-delivery will not be arranged until the required amount is paid, unless Joy oh Joy agrees otherwise.

11. Uncollected or abandoned orders

An order may be treated as uncollected if the customer has failed to receive it or arrange a workable delivery solution for one month after we first attempted delivery or notified the customer that the order was ready.

Before treating an order as uncollected, we may make reasonable attempts to contact the customer through the details provided.

Where lawful and practicable, we may cancel the uncollected order and refund the remaining amount after deducting reasonable and evidenced costs, including:

  • initial delivery;
  • failed delivery;
  • re-delivery attempts;
  • packaging;
  • handling;
  • storage;
  • payment fees that are not recoverable;
  • costs relating to customised or specially sourced goods;
  • loss in value caused by the customer’s delay.

No deduction will be made where the failure to deliver was caused by Joy oh Joy.

Customised, perishable, personalised, or specially sourced products may not have a recoverable resale value and will be dealt with under the applicable policy and mandatory law.

12. Delays

All delivery dates are estimates unless a guaranteed service has been expressly agreed.

We will take reasonable steps to notify customers of significant delays.

A minor delay does not automatically entitle the customer to cancel a customised or pre-order product.

Where a delay becomes substantial, the customer’s rights will be assessed under the applicable policy and mandatory consumer law.

13. Split shipments

Where an order contains ready-stock, pre-order, customised, or separately sourced products, Joy oh Joy may:

  • ship all items together; or
  • propose separate shipments.

The arrangement will depend on product availability, destination, risk of damage, and operational practicality.

If the customer requests separate delivery, the customer must pay any additional delivery fees.

We will not substitute a product without the customer’s approval.

14. International delivery

International customers are responsible for:

  • checking whether products may legally be imported;
  • customs declarations;
  • import licences where required;
  • customs duties;
  • import VAT;
  • local handling charges;
  • inspection charges;
  • carrier clearance fees;
  • delays caused by border authorities.

International delivery times are estimates only.

Joy oh Joy is not responsible for customs or governmental delay outside its reasonable control.

If a shipment is refused, returned, abandoned, or destroyed because the customer failed to pay import charges or comply with import rules, any refund will be subject to deduction of non-recoverable shipping, return, customs, handling, and related costs, to the extent permitted by law.

15. Damaged package

Visible damage to the outer package should be recorded immediately.

Where possible, the customer should:

  • photograph the package before opening;
  • retain the shipping label;
  • record an uninterrupted opening video;
  • notify Joy oh Joy within 24 hours.

Minor cosmetic damage to external packaging alone does not entitle the customer to a replacement where the product itself is complete, undamaged, safe, and fit for its purpose.